Oaky, everyone including myself has put our faces in the laps of Pens management over the past year given the beauty of the new Consol arena, and generally speaking, it is well warranted. The sight lines are great, the seats are roomy, the food is about 10 steps above the old barn. We even had Sushi and Hoegaardens last night at the Consol.........yeah, I cannot believe I admitted that either.....I mean I had a Primanti sandwich and an Arn City! There are so many nice things about the new barn, that it is hard to know where to start........so I will chip away at some of the issues that I think they need to work on a bit. First, the policy on not leaving the building once your ticket is scanned. On the first night of the preseason, we went to the game, sitting in our Loge box seats....they are considered premium seating, are charged at a PREMIUM, and come with amenities such as parking passes on the Loge level and access to the different restaurants, along with the ability to enter earlier in order to enjoy those restaurants. The kids were excited to get in early, eat, and they thought check out the new pro shop. We finished our meal, walked down the steps to go to the pro shop, which was less than 50 feet from where the ushers were letting people in. We were informed that since we were already in, we would not be allowed to exit and return. No kidding! I could not take my daughter 50 feet away to spend MORE money that goes to the Pens, after spending premium ticket money for a seven year commitment?!! And the staff is that cement headed and lazy that they could not watch the same 3 of us leave and come back with the tickets? Not smart..........
It is early, and it may get better, but we have attended 3 events at the arena in the loge seating, and had great service the first nite, a different crew and poor service the second night, and last night, good but not great with yet a different team. How about letting the same people service the same sections and get a little continuity going.....both sides can get to know what to expect from the other, making it a better experience for all.........
Finally, after giving huge kudos for the idea of giving away the tickets the Pens gave away to last nights game, I am going to bitch again. I have NEVER seen a more inconsiderate group of people EVER in a hockey arena. And the kids, you give a pass to....any time there are tons of kids in an area, some of the sanity you have come to expect goes by the wayside......but the coaches and parents of those kids last night....two thumbs DOWN.......you were at the arena on a free pass, 8,000 strong, and acted like you owned the joint. The most basic courtesy which is waiting for a whistle before moving your fat mullet headed assess across your neighbors faces to hit the nacho stand was pretty much ignored all night...........again, kids may not get it, but the parents leading their groups of kids up and down the aisles REPEATEDLY and SLOWLY while others attempted to watch the game through you, should have been thrown off the concourse. Sorry, but it was CONTINUOUS, and if you are this involved in the sport and do not know the etiquette, you should stick to softball. Otherwise, you are just plain old ignorant! I am pretty sure for the vast majority of you, it is the latter.....and the ushers, well they were pathetic.....they enforced it on kids and women, but seemed afraid to tell the lunkheaded fathers about the rules.......the kids were fun to watch as they enjoyed the game in every way, but the adults who could have allowed all of the fun, but taught some courtesy and etiquette get a big FAIL........hey Mario, how about putting an age limit on the freebies if you do it again, allowing one person over the age of 15 for every 5 kids.......at least the kids are cute.
It is early, and it may get better, but we have attended 3 events at the arena in the loge seating, and had great service the first nite, a different crew and poor service the second night, and last night, good but not great with yet a different team. How about letting the same people service the same sections and get a little continuity going.....both sides can get to know what to expect from the other, making it a better experience for all.........
Finally, after giving huge kudos for the idea of giving away the tickets the Pens gave away to last nights game, I am going to bitch again. I have NEVER seen a more inconsiderate group of people EVER in a hockey arena. And the kids, you give a pass to....any time there are tons of kids in an area, some of the sanity you have come to expect goes by the wayside......but the coaches and parents of those kids last night....two thumbs DOWN.......you were at the arena on a free pass, 8,000 strong, and acted like you owned the joint. The most basic courtesy which is waiting for a whistle before moving your fat mullet headed assess across your neighbors faces to hit the nacho stand was pretty much ignored all night...........again, kids may not get it, but the parents leading their groups of kids up and down the aisles REPEATEDLY and SLOWLY while others attempted to watch the game through you, should have been thrown off the concourse. Sorry, but it was CONTINUOUS, and if you are this involved in the sport and do not know the etiquette, you should stick to softball. Otherwise, you are just plain old ignorant! I am pretty sure for the vast majority of you, it is the latter.....and the ushers, well they were pathetic.....they enforced it on kids and women, but seemed afraid to tell the lunkheaded fathers about the rules.......the kids were fun to watch as they enjoyed the game in every way, but the adults who could have allowed all of the fun, but taught some courtesy and etiquette get a big FAIL........hey Mario, how about putting an age limit on the freebies if you do it again, allowing one person over the age of 15 for every 5 kids.......at least the kids are cute.
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